At Rugged Books, we value your satisfaction and strive to provide you with a seamless shopping experience. Below you'll find information about our shipping and returns policies to ensure you're well-informed.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.
To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
1. Shipping Timeframes:
We process orders promptly, and our standard shipping typically takes 3-5 business days within Canada, ON. Please note that delivery times may vary for international orders.
2. Order Tracking:
Once your order is shipped, you'll receive a confirmation email containing tracking information. This allows you to stay updated on the status of your package.
3. Shipping Costs:
Shipping costs are calculated at checkout and depend on the destination and weight of the items in your order.
4. International Shipping:
We offer international shipping to select destinations. Please check our shipping page or contact our customer support for more information on international shipping options and associated costs.
5. Shipping Partners:
We partner with reputable carriers to ensure your order reaches you safely and efficiently.
Returns and Exchanges
1. Return Policy:
If you're not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. The returned item must be in its original condition, with all packaging and accessories.
2. How to Initiate a Return:
To initiate a return, please visit our Returns Portal and follow the easy steps provided. You'll receive instructions on how to ship the item back to us.
3. Refund Process:
Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during checkout.
If you wish to exchange an item for a different color, size, or style, please initiate a return as outlined above and place a new order for the desired item.
5. Non-Returnable Items:
Certain items, such as personalized or customized products, may not be eligible for returns. Please refer to the product description or contact our customer support for clarification.
Exceptions: Please note that there are exceptions to our return policy. We do not accept returns on the following items:
- New Panasonic Toughbooks Devices
- New Panasonic Accessories
- New Durabook Devices
- New Durabook Accessories
If you have any questions or concerns about our shipping and returns policies, feel free to reach out to our dedicated customer support team. We're here to assist you and ensure your shopping experience at Rugged Books is exceptional.
Thank you for choosing Rugged Books. Your satisfaction is our priority.