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Shipping policy

Last Updated: September 25, 2023

Thank you for shopping with Rugged Books! We are committed to delivering the best possible shopping experience to our valued customers. This Shipping Policy outlines the essential information regarding shipping methods, delivery times, and related details for your convenience.

1. Shipping Methods:

We offer reliable shipping options to ensure your Rugged Books order reaches you in a timely and secure manner:

  • Standard Shipping: Our default shipping method, which is both cost-effective and dependable.
  • Expedited Shipping: For those who can't wait to get their hands on our products, we offer expedited shipping options for faster delivery.
  • International Shipping: We ship our products worldwide, so you can enjoy Rugged Books regardless of your location. Please note that international shipping times may vary.

2. Processing Time:

Orders are usually processed within 1-2 business days from the date of purchase. During peak seasons or promotions, processing times may slightly extend, but we'll do our best to get your order to you as soon as possible.

3. Shipping Costs:

Shipping costs are determined based on the shipping method selected, the weight of your order, and your delivery location. You will see the shipping costs during the checkout process before finalizing your purchase.

4. Estimated Delivery Times:

  • Standard Shipping: Typically arrives within 5-7 business days within the United States. International delivery times vary based on location.
  • Expedited Shipping: Delivered within 2-3 business days within the United States. International expedited shipping times also vary.
  • International Shipping: Delivery times for international orders vary depending on the destination and may range from 7 to 21 business days.

5. Order Tracking:

Once your order is shipped, you will receive a confirmation email containing tracking information, allowing you to monitor the progress of your delivery.

6. Missing or Damaged Items:

If you receive a damaged item or your order is incomplete, please contact our Customer Support team within 7 days of receiving your order, and we will promptly assist you.

7. Customs and Import Duties (International Orders):

Please note that international customers may be subject to customs duties, taxes, or import fees upon delivery, depending on their country's regulations. These fees are the responsibility of the recipient.

8. Holiday Shipping:

During holidays and special promotions, delivery times may be extended. We recommend placing orders well in advance to ensure timely delivery during these periods.

9. Contact Information:

If you have any questions or need assistance with your order, please don't hesitate to contact our Customer Support team at support@ruggedbooks.com.

Thank you for choosing Rugged Books. We hope you enjoy your shopping experience with us!

Rugged Books reserves the right to update this Shipping Policy as needed to reflect changes in our shipping procedures and customer feedback. Please check back periodically for any updates.

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