Dell Pro Rugged 14

You did a horrible job of cleaning the hard drive. The laptop I received was in local only restricted Windows mode (hard lock). Could not add my microsoft account or my 365. Could not switch the computer into an unrestricted mode. Had to crash the setup and totally reinstall Windows. Had a terrible time with DHL shipping. Shipping within the continental US is not their strong suit. The computer went half way across the country before I received. I am only 40 miles away from Niagara on the Lake.

amazing

Quality shop with excellent customer service. I had an issue with the charger for my laptop within the first couple of months of receiving it, and Rugged Books sent out a replacement within 12 hours of receiving my email—no questions asked.

I’ll happily continue doing business here.

Excellent customer service. I am a returning customer and I highly recommend this company.

Un gros merci ! Bon service! Courtois et rapide sur la livraison et sur les réponses suite à mes demandes. Produit livré rapidement et en condition comme décrit

Great product and fast shipment. It was exactly what I was expecting.

This team offers great service, great communication. I have started to replace computers in our vehicles. Their solutions are great and work exactly as they should. I intend to purchase more.

Thanks Rugged Books

Little bit heavy, only on this battery laptop run for 18 hours. Good 👍

This business REALLY did well with me. Communication, incredible shipping and arrival, and a superb product! Great work by Gavan, Bob, and Huss making this happen.

My first experience with this company has been overwhelmingly positive.
I originally purchased an excellent condition refurbished Panasonic Toughbook CF33 MK2 via their amazon page. It is, as listed, in excellent condition, aside from one thing. The DC in/charging port on the premium keyboard's debris cover did not fully close/close correctly so I contacted the company through their website. Mr. Gavan Wilson responded and was extremely helpful. In the email I explicitly mentioned that I'd prefer just the keyboard to be returned rather than the entire unit so I could continue using it, and Mr. Wilson was eager to work with me, allowing just the keyboard be returned for exchange, which was free as the label was provided by the company.
When I realized it would need to be shipped to Canada from the southern US, which had a good chance of causing a timing issue for me, Mr. Wilson was extremely trusting and kind in immediately working to get a unit shipped my way as soon as I handed the package off to the carrier, which is something I've never experienced before. He was very thorough through the whole process. I am extremely pleased with not only how my case was handled, but with the general support and condition of products this company provides. It is my upmost recommendation that anyone looking for products carried by this company purchase them from here, you will not be disappointed, you're more likely to be surprised with how they conduct themselves. Give this man a promotion!

Years ago, I bought a Panasonic Toughbook from them. They shipped it fast and gave great service. Recently, I thought my laptop had a huge problem. I reached out and they replied fast, worked around my busy schedule, logged into my computer remotely, cleaned up the system, ran scans, and fixed my driver problems. Juan thanks so much !!

While I am not the recipient of the Rugged Book, I have to share that the support I received during the purchase process was OUTSTANDING! THANK YOU Abdul Rahman Awad

Fantastic service and exiting laptops

I ordered a Panasonic Toughbook Laptop, with a screen protector and stylus. The product arrived from Canada in just two days! Everything came pre-installed. There was an issue removing the outer cover from the screen protector. I submitted for assistance online. Juan with Rugged Books sent me an email and called within a few minutes. He was able to assist me with the issue. Great and Fast service!

Great experience with this site, the prices and customer service are second to none.

Great experience with Rugged Books. The communication was excellent, the team was very helpful during shipping, and the laptop arrived without any issues. The product is working perfectly and meets our expectations. Highly recommended!

Always a pleasure to do business with!!

Huss at Rugged Books was very helpful. I needed a 12v adaptor specific for a new laptop. He recommended the product I needed and I received it three days after placing the order.

Fast service. All around great experience.

Very knowledgeable and helpful
Thank you

Gavan Wilson, has been more then helpful. He answered every question i asked and then some. All emails were answered immediately. It was a pleasure dealing with him. And I will for sure do business in with him and Rugged Books in the future. Chuck G

It was great dealing with Huss and his team. Very responsive and helpful. I have done business with them twice and it was the same service both the times - Excellent

The whole process from ordering up until delivery, went smooth and without a hitch. Communication was easy and response to my questions always friendly and helpful, even though there was quite a time difference between us (I write this from The Netherlands). Thank you Juan, for all your patience, expertise and help! The refurbished rugged tablets that were ordered, arrived in good time and were packaged neatly and securely.

I'm definitely keeping Rugged Books in my rolodex for future orders.

This is my second Rough book and I love them. They are durable, light weight and have a ton of more features than most laptops. I love the dual batteries and all of the extra accessories that you can customize. They are a bit pricier than other laptops but well worth the price for what you get! Juan really helped me out, and shipping from Canada to Louisiana only took 2 days. that's incredible! I will never buy another type of laptop in the future. In fact, we love these so much we are going to be suppling these for our techs! Highly recommend!

Great experience, customer support was very helpful all the way through! Good product just as described. Very knowledgeable

Excellent Sales and Service. Juan and Naz helped out tremendously!

The status of the 5 x Panasonic CF33 is very good and they perform well. Once again a satisfied customer.

Very professional and quick response to my email.

Placed my order and was contacted by an Analyst to make sure that everything was in order. Received the product and it was in great shape and worked for my needs without issue!

Able to speak with, deal with, and process with all the appropriate employees to get the best deal on great products!

Worked with Barry on getting a ruggedbook laptop to bring on a deployment overseas. On my 3rd deployment with the same computer and it's still running strong. Thank you guys for everything.

Customer service is outstanding 👍🏽👍🏽