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We offer fast and reliable delivery and shipping options for all our computer products, with an estimated delivery time of 2-5 days.

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Rugged Books is not liable for any duties and taxes.

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What are refurbished devices?

We call refurbished devices "renewed" because of the quality that we put into these devices. These computers were previously owned, then repaired by us then sold to you at a fraction of the cost, while keeping the high-end quality.

What does warranty cover?

Our warranty coverage varies based on the specific rugged laptop or tablet and its condition. We're committed to addressing technical defects and component issues that may affect your device's functionality.

Please note that our warranty doesn't cover accidental damage, compatibility, or software upgrade issues. Feel free to explore the extent of coverage for older models and ensure compatibility by checking our limitations and consulting our website.

What's the R2 certification?

The R2 Standard focuses on ensuring environmentally sound practices, data security, and the ethical handling of electronic waste throughout the refurbishing and recycling process. This certification provides assurance to consumers and businesses that the refurbishing and recycling operations adhere to stringent industry standards.

1. Return Policy:

If you're not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your order. The returned item must be in its original condition, with all packaging and accessories.

Customers are responsible for:

• Paying restocking fees of 15% to 20%.
• Customs & import fees
• Shipping fees

2. How to Initiate a Return:

Send an email to support@ruggedbooks.com You'll receive instructions on how to ship the item back to us.

3. Refund Process:

Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during checkout.

4. Exchanges:

If you wish to exchange an item for a different color, size, or style, please initiate a return as outlined above and place a new order for the desired item.

5. Non-Returnable Items:

Certain items, such as personalized or customized products, may not be eligible for returns. Please refer to the product description or contact our customer support for clarification.

Exceptions: Please note that there are exceptions to our return policy. We do not accept returns on the following items:

• New Panasonic Toughbooks Devices
• New Panasonic Accessories
• New Durabook Devices
• New Durabook Accessories

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Orders canceled after placement will incur a 5% cancellation fee based on the total order value. This fee covers the processing costs, as we begin preparing the unit immediately after the order is confirmed.