Frequently Asked Questions
Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Last updated: April 2023
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1. General questions
Where do you ship from?
Rugged Books Inc ships all it's products from our warehouse directly to our customers from Niagara-on-the-Lake, Ontario, Canada.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
Do you have a physical store?
Yes, Rugged Books is located at 303 Townline Rd, unit #2, in Niagara-on-the-Lake, Ontario, Canada.
2. product questions
Do you have warranty on your products?
Rugged Books Inc. has a 90-day warranty policy on all their products.
Do you charge tax on products you sell outside Canada?
Products sold in Canada and shipped elsewhere are not subject to TAX. However, border customs may or may not charge Tax. Freight company (UPS/DHL) may charge brokerage fees.
3. Payment Questions
What payment methods do you accept?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Do you offer installment payment options?
Yes, we offer installment payment options for certain purchases. Please check our website or contact our customer service for more information.
Is my payment information secure?
Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long does shipping take?
Shipping time varies depending on your location and the shipping method you choose. Please refer to our shipping policy for more details.
How much does shipping cost?
Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.
Do you offer free shipping?
Free shipping is only restricted to specific locations. Please refer to our shipping policy for more details.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by emailing email@example.com or by calling our toll-free number at+1-888-585-5388.
What are your business hours?
Our business hours are Monday through Friday from 8:00am to 5:00pm EST.
How can I provide feedback?
We welcome and value your feedback! You can leave us a message through our contact page on our website, or email us at firstname.lastname@example.org.