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What are refurbished devices?

At Rugged Books, we offer a distinct level of quality with our refurbished products, backed by our rigorous refurbishment process certified with R2 standards. Unlike secondhand items, our trusted partners adhere to stringent guidelines, ensuring every product runs like new. Meticulous cleaning, rigorous testing, and component replacement are part of the process, guaranteeing optimal performance and longevity. With us, you can have peace of mind with a guarantee and warranty, making your purchase both sustainable and reliable.

What does warranty cover?

At Rugged Books, our warranty coverage varies based on the specific rugged laptop or tablet and its condition. We're committed to addressing technical defects and component issues that may affect your device's functionality. Please note that our warranty doesn't cover accidental damage, compatibility, or software upgrade issues. Feel free to explore the extent of coverage for older models and ensure compatibility by checking our limitations and consulting our website. Your rugged device's performance matters, and we're here to support it.

What's the R2 certification?

The R2 Standard focuses on ensuring environmentally sound practices, data security, and the ethical handling of electronic waste throughout the refurbishing and recycling process. This certification provides assurance to consumers and businesses that the refurbishing and recycling operations adhere to stringent industry standards.